Personal Property Claims

Property Claims General Information

Once your claim has been reported to your carrier, you should expect to hear from a company adjuster within 24-48 hours. Be sure to document the name of the individual assigned to your claim as well as the claim number, phone number and extension. If you do not hear from someone in a timely manner please call our office so that we may follow up for you.

It is your responsibility to make sure that your property is secure and protected from further loss. Please take whatever measures you deem necessary to do so and save any receipts for any cost involved.

It may help you to take photos and/or video of the damage if applicable, prior to the start of clean up. You may also wish to start an inventory of the property damaged as this will be required at a later date from the carrier. If you have receipts for any damaged property, you may wish to start gathering them.

In some cases, the insurance company may not send an adjuster to the scene and you may just be required to secure estimates for repair work. As such, it is recommended that you make contact with someone qualified to provide you with such an estimate and that it be in writing with as much detail as possible.

If you have been the victim of a crime, please be certain the police are contacted and that you provide them with the same list of damaged property as you present to the insurance company.

Do not begin repair work, other than that necessary to avoid further damage, without discussing it with the insurance company first. They have the right to inspect the damage and failing to allow them ample time to do so could jeopardize your settlement.

Insurance Company Claim Phone Number:
Commerce: 800-221-1605
Arbella: 800-972-5348
Harleysville: 800-892-8877
Massachusetts Property Insurance Underwriting Assn/Fair Plan: 800-392-6108

Click this link, http://www.claiminformation.com/insurance_companies.htm ,for a listing if a substantial listing of Insurance Company contact information.*

*Links to Third-Party web sites are provided for member convenience only. The Greylock Insurance Agency does not endorse nor support the content of third party links. The Agency is not responsible for the content of a third-party web site. By clicking on a third party link, you will leave the Agency web site. Privacy and security policies may differ from those practiced by the Agency. Greylock Insurance Agency does not represent either the third party or the member if the two enter into a transaction.

Greylock Insurance Agency
Mon-Fri: 8:30 to 5:00
128 South Street, Pittsfield
(413) 443-5943
(888) 200-4445