Auto Claims

and Personal Property

Claims

Automobile Claims General Information

• You should expect to hear from an insurance company claims adjuster within 24-48 hours. Be certain to make note of your claim number and the adjuster’s extension for future reference.

• If your vehicle is drivable and you are insured with Commerce Insurance Company,
you may bring it to their drive-in appraisal service:
County Auto Appraisal, 100 Fenn Street, Pittsfield
Wednesdays from 1:00-4:30 & Fridays 9:00-1:00
No appointment is needed

• If your vehicle is not drivable, the insurance company adjuster will contact you to arrange an
appraisal. If you have not already done so, please let us or the insurance company know if
your vehicle is at a body shop or towing garage. You could incur storage fees above
what is reasonable and customary and if the insurance company is aware of the vehicle location
they can assist you in moving it or expediting your claim to avoid fees.

• If you have rental reimbursement and/or you require substitute transportation, please inquire with our office or the adjuster for advice prior to renting a vehicle. In every case, there is a limit based upon either your policy limits or the reasonable and customary fee if you are seeking rental from the other party's insurance company. To avoid any unexpected expenses, please ask about limits.

• If you or anyone in your vehicle was injured, please let our office or the insurance company adjuster know immediately. While your health insurance can cover some expenses, the auto insurance company will coordinate payment of expenses covered by your Personal Injury Protection with your health insurer. Advising the insurance company as soon as possible after an accident can expedite the necessary paperwork.

• The Commonwealth requires that you complete a Motor Vehicle Crash Operator Report for any accident involving injury and/or physical damages exceeding $1,000. If you have not already received the report form, we would be happy to provide one for your use. You may complete one original form and mail it to our office. We will copy it and forward copies as required to the RMV, Police Department and insurance company.

• In order for your Deductible Waiver to apply, the other vehicle involved must be 100% at fault and you must provide your insurer with sufficient information to identify that vehicle. In some cases, your deductible may be taken from the initial settlement and when sufficient information to support your claim is received, the insurance company will make the deductible payment to you.

• It is extremely common for additional damages to be found while the vehicle is being repaired. In these cases, your repair shop should just contact the appraiser who will reinspect the vehicle or discuss it with the shop and when appropriate make a supplemental payment.

Insurance Company Claim Phone Numbers:
Commerce: 800-221-1605
Arbella: 800-972-5348
Harleysville: 800-892-8877
Massachusetts Property Insurance Underwriting Assn/Fair Plan: 800-392-6108

Click this link, http://www.claiminformation.com/insurance_companies.htm ,for a listing of insurance company contact information.*

Click this link, www.greylockinsuranceagency.com/imgs/CrashReport.pdf to open a .pdf version of MA Motor Vehicle Crash Operator report.*

*Links to Third-Party web sites are provided for member convenience only. The Greylock Insurance Agency does not endorse nor support the content of third party links. The Agency is not responsible for the content of a third-party web site. By clicking on a third party link, you will leave the Agency web site. Privacy and security policies may differ from those practiced by the Agency. Greylock Insurance Agency does not represent either the third party or the member if the two enter into a transaction.

Greylock Insurance Agency
Mon-Fri: 8:30 to 5:00
128 South Street, Pittsfield
(413) 443-5943
(888) 200-4445